New Rate Tariffs In Effect

Placeholder image

KISSIMMEE, Fla., May 3, 2010 – Effective May 1, 2010, Kissimmee Utility Authority implemented several tariff changes that affect customer service fees. The changes were approved by the utility’s board of directors following review by the Florida Public Service Commission and a public hearing on April 7.

Residential Deposits
Additional deposits can be required if service is disconnected for nonpayment, checks have been returned by the bank for insufficient funds, the customer has write off accounts, the customer has filed bankruptcy (consistent with any court order), or tampering/current diversion are found.

Residential Deposit Refunds
Residential deposits and interest are refundable upon discontinuation of service, less the amounts due from the customer in the final bill. Deposits received prior to May 1, 2010 shall be governed by the previous tariff. If additional deposits are assessed after May 1, 2010, the entire deposit will be subject to the new tariff. Previously, deposits were returned to the customer after two years of good payment history.

Reconnection of Service After Disconnection at the Meter for Non-pay
For same-day reconnection, the fee before 2:00 p.m. is $35.00 and $85.00 after 2 p.m. Next day reconnection is $35.00.

Cash Deposit Alternatives
KUA no longer accepts letters of credit from previous utilities in lieu of a deposit.

Customers with questions about the new tariffs can contact the utility’s customer service center at 407-933-9800.

Founded in 1901, KUA ( is Florida’s sixth largest community-owned utility providing electric and telecommunication services to 62,000 customers in Osceola County, Fla.

# # #

Chris M. Gent
(407) 933-9836
[email protected]