KUA Sets New Record for Customer Transactions

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KISSIMMEE, Fla., January 4, 1:00 p.m. – Monday, Jan. 3, was the busiest commerce day in the 104-year history of Kissimmee Utility Authority (KUA), according to data released today by the utility. Monday yielded a total of 6,454 customer transactions, surpassing by 2,500 the previous record high number of transactions completed in a single day.

Monday’s record-breaking totals included the processing of 1,925 utility payments from walk-in customers and the receipt of 2,100 telephone calls to the KUA call center – a 50 percent increase over a typical business day.

“The combination of the holidays, family vacations and the first business day of the month created a real demand for services,” said Mike Geraghty, KUA’s vice president of customer service and marketing. “We certainly appreciate the patience of our customers during these peak times.”

To help customers avoid potential lines and save time, KUA offers several convenient bill payment options, including mail, online, telephone and automatic bank drafting. In addition, KUA payments can be made at area SunTrust banks as well as Vcom® payment kiosks located in 7-Eleven® convenience stores throughout Osceola County.

Founded in 1901, KUA is Florida’s sixth largest community-owned utility providing electric, water and telecommunication services to 170,000 residents in five Central Florida counties. Visit www.kua.com for more information.

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Chris M. Gent
(407) 933-7777 x 1116
[email protected]