KUA Continues to make progress restoring power

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KISSIMMEE, Fla., August 17, 1:15 pm – Kissimmee Utility Authority (KUA) remains determined to do whatever is needed to quickly and safety restore electrical power to all customers whose lives and neighborhoods were impacted by Hurricane Charley.

Since the state began to feel the effects of the Category 4 hurricane, KUA has restored power to 33,000 customers, or 57 percent, of the 58,000 that were originally left without electricity. 25,000 remain without power on Tuesday afternoon.

The logistical challenges posed by this massive rebuilding and restoration effort are compounded for the electrical workers by many of the same challenges confronted by residents of the damaged areas: hot and humid weather, afternoon thunderstorms and limited services.

KUA has a trained workforce of 350 men and women that are working around the clock to rebuild and restore power. Crews from KUA and utilities throughout the southeast are deployed in the field working on clearing lines and debris, rebuilding damaged electrical facilities and restoring electricity safely and as quickly as possible. Restoration updates are posted online at www.kua.com.

KUA is operating around the clock handling emergency electrical service calls and reports of electrical equipment that is sparking and dangerous. If you need to report a power-related emergency, please call 407-933-7777.

The safety of customers and KUA personnel and contractors in the field continues to be the utility’s top priority. The company urges everyone to avoid downed power lines. Flooded areas, standing water and areas of debris should also be avoided since you may not be able to see a power line that could still be energized and dangerous.


The Osceola County Health Department has issued a boil water alert for all residents living in the Pleasant Hill Lakes and Eagle Lakes subdivisions. This will be in effect until further notice. Boiling is the safest method of purifying water. Bring water to a rolling boil for 1 minute, keeping in mind that some water will evaporate. Let the water cool before drinking. Boil water will taste better if you put oxygen back into it by pouring the water back and forth between two clean containers. This will improve the taste of the stored water.


• Four distribution centers have been established in Osceola County.
• Osceola Square Mall on Highway 192: ice, water and food.
• Robert Guevara Community Center in BVL, 501 Florida Parkway: limited ice only.
• The Lowe’s Distribution Center, 2561 Ham Brown Road near Poinciana: ice and water only.
• The Old Holiday Chevrolet Dealership (3550 13th Street, Saint Cloud), next to Checkers on State Road Highway 192: ice and water only.


• If you need oxygen, please check with your usual supplier.
• If that resource is not available, small oxygen tanks can be traded out for a full tank at the Saint Cloud Senior Center 24 hours a day.

Safety Issues

• Generators: Do not place your generator in the house or garage due to carbon monoxide poisoning.
• Use common sense when grilling: do not do this inside or under the carport.
• No burning of yard debris in Osceola County for 7 days.
• Make sure that your breakers don’t trip when the electric comes back on.
• Take items off of your stove and be sure to turn your burners off if the electricity fails.
• Do not use cords from an energized place to one without electric.

Garbage Collection

• Normal garbage collection will resume today.
• Neighborhoods will have garbage collection on their regularly scheduled pick up day. Please be patient, there may be some delays.
• The county has approved all haulers to work past 7:00 p.m.
• All hurricane debris should be separated and placed three feet from the street.
• Pick up will begin today and last for several weeks.

Federal Assistance

• Osceola County received a federal declaration for individual assistance, public assistance and hazard mitigation. Residents needing FEMA assistance should call 1-800-621-3362 to apply for assistance.
• Financial donations can be made to any local Salvation Army location or on line at www.salvationarmy.org or by calling 1-800-Salarmy.

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Chris M. Gent
Manager of Corporate Communications
Kissimmee Utility Authority
1701 W. Carroll Street
Kissimmee, FL 34741-6804
(407) 933-7777, ext. 1116
Fax (407) 933-1761
[email protected]